This section is initially blank. It is populated using the Search button, displayed below the search criteria. When results are shown, they are displayed in a grid, and are ordered by resolution key.
The columns shown are defined by the selected Scope. Paging is supported, with Previous/Next page buttons providing access to the same (the page size is set to 50)
Two buttons accompany the Search Results grid:
•Cancel: clicking this button removes the Search overlay from display and displays an empty Single Customer View interface.
•Choose: this button is enabled when a Search Results record is selected. Invocation removes the Search overlay from display and creates a Customer View job (note that the My Jobs dialog is not displayed). Once the job has completed, the chosen record is displayed in the main Single Customer View interface. Double-clicking a search result has the same effect as clicking Choose.