You can refresh a standard selection rule's count by clicking the button shown to the right of its count.
A Refreshing count… indicator is displayed while the system determines the number of records that match the rule’s criteria.
The act of getting a standard selection rule count creates a Count job. The My Jobs Dialog is not shown automatically at such a job’s creation. You can view count jobs that match the current filter settings within the Dialog. Details of the job and Dialog are provided in the My Jobs documentation.
If you attempt to get a standard selection rule's count when a restricted resolution level has been selected, a Permission Denied dialog is displayed, and an error is thrown.
If an error occurs when refreshing a standard selection rule's count, exception details are written to the server and client logs.
When the current RPI installation is using a SQL Server data warehouse or auxiliary database, if the system is unable to connect when running a standard selection rule count (for example due to the database server not being found, the database login failing (due e.g. to the database being detached) or because of a deadlock), a series of attempts to reach the database are made (over a maximum of a 10-minute period). After this time the series of retries are abandoned. All retry details are logged to the server log.
Note that, if the SQL generated by a standard selection rule at count execution is not supported at the database against which the rule is being run, a ‘Failed to refresh count’ message will be displayed at the rule. Details as to why the count failed will be found in the Server Log.