You can refresh a basic selection rule's count by clicking the button shown to the right of its count.
A Refreshing count… indicator is displayed while the system determines the number of records that match the rule’s criteria.
The act of getting a basic selection rule count creates a Count job. The My Jobs Dialog is not shown automatically at such a job’s creation. You can view count jobs that match the current filter settings within the Dialog. Details of the job and Dialog are provided in the My Jobs documentation.
If an error occurs when refreshing a basic selection rule's count, exception details are written to the server and client logs.
When the current RPI installation is using a SQL Server data warehouse or auxiliary database, if the system is unable to connect when running a selection rule count (for example due to the database server not being found, the database login failing (due e.g. to the database being detached) or because of a deadlock), a series of attempts to reach the database are made (over a maximum of a 10-minute period). After this time the series of retries are abandoned. All retry details are logged to the server log.