An interaction template is a special type of interaction file that cannot be executed in production mode. Interaction templates allow you to create a base interaction, save it as a template file, and then create interactions based on the template.
When an interaction template file is shown in the Interaction Designer, the icon shown at the tab identifies it as a template.
The following differences are manifest at an interaction template when it is displayed in the Interaction Designer:
•The Save Interaction button is replaced by a Save Interaction Template button, allowing you to save any changes you make to the current interaction template file.
•The Save Interaction As button is replaced by a Save Interaction Template As button, allowing you to save the interaction template to a different filename.
•The Save Interaction as Template button is not shown.
•A 'Template' indicator is shown to the right of the interaction’s name:
The following considerations apply in respect of interaction templates:
•Interaction template files are not shown at designer toolboxes.
•Execution in Production mode is not supported; the Activate in Production option at the Activate in dropdown is not shown. However, Test execution is supported.
•You cannot use an interaction template at a web form's Queue listener interaction property.
•You cannot use an interaction template at a Channel Overview widget's Filter on interaction property.
•Approval of interaction templates is supported.
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