Exclusion Confusion

This scenario arises when:

       Either:

A criterion exists at standard selection rule root level, and the criterion’s resolution table does not match the standard selection rule’s resolution table.

A criterion exists at criteria list level, and the criterion’s resolution table does not match the criteria list’s resolution table.

       The criterion is excluded.

The potential ambiguity here revolves around the user’s understanding of the manner in which RPI handles an exclusion at a mismatched resolution table.  For example, will these rules exclude:

       Customers with one blue product, even if they have other, non-blue products?

       Customers who only have blue products.

The answer is the first option – these rules will exclude anybody with a blue product, even if they have products of other colors.

Note that creating this scenario is somewhat convoluted, as, by default, a criterion with a resolution table that differs from its parent rule’s or list’s resolution or resolution table will automatically be created in its own criteria list, with a resolution table matching that of the rule.  As such, manual manipulation of resolution level or resolution table is required for the warning to be displayed in the first place.