When a count results widget is shown in a dashboard, if no data to display is available, a message is shown.
The widget's header shows its title, a Refresh button (invocation of which displays the latest results data) and Options menu.
•If Chart is selected at the widget's Display results as property, the widget is rendered as a chart.
The widget's chart displays one series per configured rule, reflecting the current configuration settings (Frequency (note that only available results are displayed), Show last, Show chart legend, Chart palette and selection rule).
A tooltip is shown when you hover over series values within the chart. It displays the date/time represented by the current chart position, and, for each rule with which the chart is configured, its title and count.
If defined, indicators are displayed as colored dashed lines on the widget chart.
Their colors and values are as configured at the widget. A legend for each indicator is shown at the top of the chart.
A tooltip is shown on hovering over an indicator, displaying the indicator's label and value. Note that an indicator is only shown if its value falls within the displayed chart area.
•If List of latest values is selected at the widget's Display results as property, the following are displayed for each configured rule:
o Color bar
o Latest available count value
o Rule Title
You can right-click a rule to view a selection rule context menu, from which you can invoke further functionality.
Note the Send Emails option (selection rules only); clicking the same invokes the Send Emails training aid, which is pre-configured with the selection rule from which invoked.
•The widget's footer displays the following:
o When the Calculate Count Results widget counts system task is running, a ’One or more counts are currently refreshing’ message is displayed. It is also displayed at initial chart display when configured with (a) rule(s) with no counts yet available.
o If the widget’s Show chart legend property is checked, the legend is shown in the footer, and is right-aligned.
Right-clicking a rule within the legend displays a context menu:
Note the Send Emails option (selection rules only); clicking the same invokes the Send Emails training aid, which is pre-configured with the selection rule from which invoked.
An icon is shown at the bottom right of the widget; hovering over same displays a tooltip, which lists the timezone(s) being used to refresh data therein. Note that system configuration setting WidgetTimezoneOverride allows you to override the timezone to be used by the widget.
When a count results widget's Count frequency is set to Daily, results therein are updated at a cadence accordant with configuration setting WidgetCountDailyRefreshInterval (which defines the minimum number of minutes between refreshes of the widget`s daily total). Any change to the system configuration setting is picked up at the previous setting's expiration. Data displayed in the widget is refreshed every minute.
Note that persisted count results are removed on a regular basis by the Client housekeeper. Records are deleted from table Interaction_XXX.op_SelectionResultsCache when their IsActive flags is set to 0, which happens when no counts have been requested by a widget over a time period accordant with its Count frequency (e.g. hourly count set to Inactive after 7 days of no requests).